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     2026:5/2

International Journal of Social Science Exceptional Research

ISSN: (Print) | 2583-8261 (Online) | Impact Factor: 8.41 | Open Access

Factors impacting quality of customer services in MB Bank

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Published:

Volume: 2 | Issue: 5 | Pages: 127-133

Subject:

Country: Vietnam

License: CC BY 4.0

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Abstract

This article investigates the factors that impact the quality of customer service in financial industry in Vietnam. The case of Military Bank has been here analysed to find solutions for quality improvement of the banking service in Vietnam.

 

How to Cite This Article

Nguyen Thi Le Hoa, Dinh Nguyet Bich, Doan Thi Thuy (2023).

Factors impacting quality of customer services in MB Bank

. International Journal of Social Science Exceptional Research (IJSSER), 2(5), 127-133.

Publication Information

Journal: International Journal of Social Science Exceptional Research (IJSSER)

Publisher: Anfo Publication House

ISSN: (Print), 2583-8261 (Online)

Frequency: Bimonthly

Language: English

Open Access: Yes - This article is distributed under the terms of the Creative Commons Attribution 4.0 International License

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