Abstract

In the context of digital transformation and the development of information technology, digital banking is becoming an inevitable trend of the Vietnamese banking industry. This article focuses on analyzing the main factors affecting the development of digital banking in Vietnam in the current period. Through synthesizing and analyzing secondary data from previous reports and studies, as well as surveying the opinions of 20 experts in the fields of banking and technology, the article points out 5 important factors: (1) State policies and regulations, (2) Technology infrastructure, (3) Customer needs and behavior, (4) Competitiveness of banks, (5) Cooperation between stakeholders. Research results show the need to improve the legal framework, invest in upgrading infrastructure, improve customer awareness and experience, enhance competitiveness and promote multi-stakeholder cooperation to promote promote digital banking to develop sustainably. The article not only has academic significance but is also highly applicable, helping stakeholders have a basis to devise appropriate digital banking development strategies in the new context.